Here at Precision IT Consulting, we provide top-notch consulting, reliable I.T. support, procurement services, I.T. project management, and 24X7 customer service. We make sure that our professionals and account managers work closely with you to create tailored solutions best suited for your business and your clients.
We bring you our 10-years of experience in IT and customer satisfaction to help your business grow. We first send our professionals at your premises to understand your product, service, platform, and then together we built up a customer satisfaction service for your clients and visitors that are tailored towards your business offerings.
Apart from the primary line of communication (telecommunications), we help you set up a live chat system on your platform to empower your visitors, and customers to interact with our professionals online.
Now they don’t need to wait in the queue and hold their form close to the ear for 30 minutes to just get in touch with the customer representative. Apart from that, we also offer ticket-based customer service. In case your customers are facing any issues all they need to do is visit your official site or dedicated customer panel and create a new ticket. As soon as they create a support ticket, our professionals will get a notification and will reply with appropriate answers. Once the issues are resolved, the ticket will be closed, and the support request will be marked resolved.
We understand that for your business every customer is essential and so we make you’re that we offer your customers with all possible ways to communicate their issues with our professionals. With the proper channel, we can accurately understand your customers’ needs and can deliver them with an appropriate answer every time.